F.A.Q.

Internet Protocol Television (IPTV) uses Internet technology to send television programming to your TV. IPTV uses a broadband Internet connection for top international programming directly to your home without a satellite dish. Just connect your receiver to your IPTV Internet from the house and on your TV, then sit back and enjoy

Sometimes you may experience buffering due to low internet speed or high internet traffic. Check internet test speed and see your latency or ping if is high you’re having internet issues

Cause:
The most common cause of buffering is the result of slow internet connection. This may be because of low internet speed or other users hogging the bandwidth in your house. Do you have lots of users in your home? Disconnect them all and try again
The second reason is that you are using Wi-Fi, which is not suited for watching TV as you need direct (LAN) connection to internet network in order to enjoy smooth watching without interruptions.

Resolution:
Directly connect to your router using a LAN (ethernet) cable or to a powerline adaptor.
If not possible, try moving the box closer to the router.
Change your WI-FI channel. To avoid interference with nearby devices.
If you experience buffering press “pause” for 10-15 seconds and resume, most of the time that will eliminate the need to buffer.

If some channels are freezing, buffering or not working sometimes?

Though almost all of our Servers are stable, sometimes some channels do freeze or don’t work due to various reasons but it’s not for permanently. Our expert engineers are always working to fix them.

Most of the time, these issues are temporary and caused by the below reasons: Customer internet fluctuations. The issue with the box/apps/customer setup in general. Your ISP has an issue. Channel is down from the server end. Server update/restart from our end (weekly performance necessary).

The problem from our server end is quite rare and even if such things happen, we provide you the assurity to quickly repair the connections. You can also contact us and generate tickets regarding your issues so that we can fix them in no time.

You may use both but for a better IPTV viewing experience we recommend that you connect your IPTV device using ethernet cable

Yes, you can buy and use IPTV Since IPTV delivers  programming to your DEVICE via the Internet, no satellite dish is required. Moreover, To qualify, you need a high-speed internet connection of at least 4.0 Mbps or higher.

Sharing a subscription is not permitted. You can only have one active stream open at any given time. However, by purchasing extra connections, you can watch on multiple devices at the same time.If need for family or kids or friends you must buy our multi package 1, 2, or 3 connections.  You must be well informed if you share with others or if attempt to connect more connections than your package supports your account will be banned automaticaly by the system .

Yes but Please pay attention that 1 subscription can be used on multiple devices but you can watch only on 1 device at the same time. If you want to connect multiple devices at the same time you must purchase a 1, 2, or 3 device connection package .

Yes you can we don’t restrict ips and we allow proxy or vpn’s ( you must know these can limit your streaming performances for better conectivity use your own network connected direct to ethernet cable not wireless ) if you would like to use a VPN choose a quality one wich offer dedicated ip for clients.

Our service is available worldwide to everyone.

Yes, IPTV is perfect for people who live in an apartment! IPTV works well everywhere with a stable high-speed internet , including apartment buildings or high-rise buildings where a satellite dish cannot be installed . If you are traveling  you can take your IPTV and watch your favorite programs on the go at any location.

Yes we do please visit the Free Trial page to obtain your 24hr trial

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Our IPTV services can be accessed through EVERY Device like Smart TV sets (Samsung, Sony, LG…), all Android devices (STB, phones), Apple TV, iPhone, MAG box on STB Emulator App, Fire Stick.  Or you can simply download and use our own branded JADEIPTV App.

A VPN service is not required. IPTV streaming is very safe, but you still have the option of protecting your Internet connection with an anonymization service. This means that tracing would no longer be possible.

Subscription starting to be active from the moment you will receive your activation credentials in your e-mail.

Yes, we have EPG (Electronic Program Guide).
Note: EPG doesn’t work for all channels/countries.

First, please check your network connection, reboot your router and device, and then try again.

Secondly, if your network connection is stable, please check whether your account is paid and up to date.

Please check whether your account is used on other devices.
If yes, please visit www.whatismyip.com by using a computer, and find your IP Address, next send your IP Address to us for restoration. Please note that a 1 device subscription can only be used on 1 device at the same time, otherwise your account would be banned because of automatic security defense.

We only restore it only 2 times . If your account is banned again after restoration and
If you abuse our service with using multiple devices for 1 subscription be aware we will permanently ban your subscription.

We say allow a few hours but this is normally done within a few minutes most of the time. You will receive an email with instructions on how to put the IPTV on the device you choose to put it on.

If you are using a set-top box such as MAG or AVOV and have just set up your device with our service, you will need to perform a hard reset of your device. Simply power off your device, unplug your power cable and re-plug it in.

For Kodi, you will need to clear your cache. If unsuccessful, attempt a re-install of Kodi itself.

Please use the speed test server below to test your internet connection, Do this few times through the day. This will give you a good idea of overall internet speed available to you. A stable 4.0 Mbps is the minimum requirement.

http://www.speedtest.net/

Check if you entered your activation details correctly.

Check your network connection, reboot your router and device, and then try again.

If you have PC/Laptop, etc. connected to same internet network check if you are not overloading your network with downloading or watching movies, etc… on these devices.

Your Internet needs to be minimum 4 MBps Download and 4 Mbps upload speed this in most of the cases will be enough to watch satisfied , but our recommendation is to have very high internet speed with lan cable connected not Wireless.

Most important is that your internet to be stable and to have low latency ping when you run interent test speed,your ping should be lower then 5 usually when you have high ping you will have buffering issues, it means your internet not stable.

Reboot your devices and wait for 30 sec before turning them back on (STBs, Android Boxes, Routers, Cable modems)

Make sure you are connecting using a LAN (Ethernet) cable to devices and not via Wifi for your best connection.

If your network connection is no problem, please check whether your account is used on other devices.

Check if the device/app/program got the latest software and firmware updates.

Check the download speed on the actual device that is streaming our service, you may have 50mbs on your computer, but the device could be considerably slower, indicating a problem on your internal network.

Check for any high processor demanding applications running in the background that can be stopped, this is very important for low-end devices.

Try uninstalling and reinstalling your app/program, your activation will not be lost.

If the link is not working, always check the link on PC using the VLC software or smartphone with mobile internet. If it works it means that there is something wrong on your end. When typing in your M3U link make sure you are not entering any space and you are not using your M3U link on other devices.
Contact us if the link does not work on your PC after troubleshooting

No, the server works worldwide whether you are in America , Europe, Asia, Australia, or Africa you should receive exactly the same performance, just so long as you have a stable connection.

Usually we are online in the chat . If not , issuing a ticket for account activation or technical support will get responded during working hours in europe time ( GMT +1 TIME ) , that’s usually within a couple of hours. Evenings and weekends may take us a little bit longer

Please perform a restart on your equipment before  troubleshooting.

Power off your router, pull the plug for 1 min and power on again. This will clear the cache from your router. Then turn your TV box or Smart TV off, pull the plug for 1 minute and turn and back on. This will clear out all the old cache settings from your router and device and should provide a fresh connection.

Downtime is very rare but you must acknowledge that your access and usage of the services might be suspended for the length of any sudden or unscheduled downtime or unavailability of any portion or all of the services for any reason.

We can not promise all channels are working properly due to your Internet speed, Individual channel technical difficulties or if incompatible device/app/program is used.

SOME CHANNELS ONLY HAS SOUND WITHOUT VIDEO?
Because of decoder setting problem, some channels are only having sound without images/video, please do as followings:

1. Go to Settings in your device/app/program.
3. Choose Native for the Decoder.
4. Restart.

Our service is compatible with all apps .

We recommend to use the app IPTV Smarters Pro

You can always change app if you don’t like them , or if you prefer to use another app !


JADEIPTV.com is a top class TV streaming service including PPV, VODs and Premium Content, which you can directly access through your internet connection. Here we have introduced newer technology so that you can have exceptional streaming experience with thousands of live channels that are found on the internet to a compatible device or app.

As you know, the internet has changed the world around us. And nowadays millions of people are streaming content over the internet. Here we provide you quick and easy access to those stream sources.

To install and use the IPTV, you need the following:

High-speed Internet connection (recommended or higher) at least 4.0 Mbps. A functioning Smart TV , PC , Laptops , MAC , MAG box , Android Box , Smart Phones , Avov box , OpenBOX , Fire Tv stick , Formuler box ETC….

You need to use a MAC address (unique identifier code ) for connecting with any IPTV services. The MAC address always takes on the form 00:1A:79:XX:XX:XX

To connect your device, you need to follow the instruction steps given with your device. On all IPTV-Set Top Boxes you can find this directly on the sticker underneath the box.

It is the most common app we use for setting up the streaming service on your device. This STB emulator can be found in the Google Play Store for all android devices.

In case you are using an android smartphone, or an android box, or an Amazon Firestick you will be required to download and configure this application to stream online.

The app is how you will access your service. It will generate a MAC address for you (which you provide to us) and allow you to enter and access our portal using our portal url.

The STB Emulator is available for free but the paid version comes without ads which people prefer to use.

Premium EPG gives you a better organization & more Tv guide info with logos for a wide range of countries . It is particularly beneficial for users in America and Europe ( eg USA, UK, Canada, and Germany )

Basic EPG: It’s free and comes with all plans, but it offers less TV guide and logos, and it’s for a few countries only ( USA is excluded )

First of all we recommend to have good & stable internet speed to be able to watch channels without interrupting. you need 4mbps to play SD channels , & 20mbps to run FHD channels
Also Make sure you have IPV6 Disabled on your Router’s settings – This page can show you if you have IPV6 enabled or disabled : ipleak.net


Traditional satellite dish requires the customer to install a dish on their whereabouts. IPTV offers a unique solution for customers who are unable to satellite programming (due to no sight to the satellite or apartment with its limitations). IPTV provides higher quality and cheaper than traditional satellite service.

 – Did you give us the correct MAC address?
– Are you using a firewall, proxy or VPN? If so, our servers won’t allow you to connect if that ip was banned , restricted before.
– Is your Internet speed at the recommended minimum— 8 Mbps for HD channels—or higher?
– Is your device wired in (Ethernet) or is it connected wirelessly (WiFi or mobile data)? Ethernet will always be faster and more stable; use Ethernet, if you can.
– Are your device’s specs powerful enough to effortlessly handle live HD streaming?
– If you’re using an STB emulator did you follow the steps in our guide to Setup Android STB Emulator?
– If you’re using an STB emulator have you tried wiping your app’s cache then restarting your device?
– If you’re using a MAG box have you tried restarting your device?
– If you’re using an Android device/MAG box have you tried logging out then factory resetting your device?
– Have you double-checked the server portals we sent you in the activation e-mail?
– Mag boxes especially older models are unable to loat heavy data and will stuck when you try to load ( connect to portal ) stuck on yellow bar for more then 30 minutes …. in this case we must remove content from your plalylist to make your box load… you must contact us.

We have 7 day money-back policy.
If you’re not happy with the service you can ask for a refund at any time.
We will issue your refund within seven days.

Our JADEIPTV.COM branded app is compatible with all iptv devices. You’re free to use any app you want . Some apps are paid others are free. We provide m3u playlist and xtream codes logins for apps that require them , as well as Mag Box portals.

Pay with your Debit/Credit Card through secured payment gateway with automatic currency conversion and no hidden fees. Pay Pal , and bank transfer. We do not accept crypto currency.