Internet Protocol Television (IPTV) uses Internet technology to send television programming to your TV. IPTV uses a broadband Internet connection for top international programming directly to your home without a satellite dish. Just connect your receiver to your IPTV Internet from the house and on your TV, then sit back and enjoy

YES but Please pay attention that 1 subscription can be used on multiple devices but you can watch only on 1 device at the same time. If you want to connect multiple devices at the same time you must purchase a 1, 2, or 3 device connection package .

Yes, IPTV is perfect for people who live in an apartment! IPTV works well everywhere with high-speed internet, including apartment buildings or high-rise buildings, where  a satellite TV dish cannot be installed at your home. Often travelling? Take the IPTV, and watch your favourite programs on the go or at the temporary destination.

Sometimes you may experience buffering due to low internet speed or high internet traffic. Check internet test speed and see your latency or ping if is high you’re having internet issues

Cause:
The most common cause of buffering is the result of slow internet connection. This may be because of low internet speed or other users hogging the bandwidth in your house. Do you have lots of users in your home? Disconnect them all and try again
The second reason is that you are using Wi-Fi, which is not suited for watching TV as you need direct (LAN) connection to internet network in order to enjoy smooth watching without interruptions.

Resolution:
Directly connect to your router using a LAN (ethernet) cable or to a powerline adaptor.
If not possible, try moving the box closer to the router.
Change your WI-FI channel. To avoid interference with nearby devices.
If you experience buffering press “pause” for 10-15 seconds and resume, most of the time that will eliminate the need to buffer.

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If some channels are freezing, buffering or not working sometimes?

Though almost all of our Servers are stable, sometimes some channels do freeze or don’t work due to various reasons but it’s not for permanently. Our expert engineers are always working to fix them.

Most of the time, these issues are temporary and caused by the below reasons: Customer internet fluctuations. The issue with the box/apps/customer setup in general. Your ISP has an issue. Channel is down from the server end. Server update/restart from our end (weekly performance necessary).

Unplug your TV from the wall, as well as your router for 1 Minute, and upload your M3U file or m3u URL again to the SIPTV website and that should fix it.
NOTE: Remember to Use the delete playlist option first, then try adding playlist again.

Yes, we have EPG (Electronic Program Guide).
Note: EPG doesn’t work for all channels/countries.

Please use a speed test server

https://www.speedtest.net/ to test your internet connection, Do this few times through the day. This will give you a good idea of the overall internet speed available to you. A stable minimum 4.0 Mbps is the minimum requirement.

Our services use the latest H264 technology, offering the best compression and quality. The IPTV stream sizes are roughly around 8 Mbit. However when changing channels the H264 protocol may bounce higher slightly to begin showing the picture, this is why a 4.0 Mbit minimum internet connection speed is required, 20 Mbit or better for HD channels. Keep in mind that IPTV services have been well known to work with 4.0 Mbps without issue.

We activate all new accounts in a maximum of 12 hours after the invoice is paid. Usually within a few minutes.

Please perform a restart on your equipment as your first attempt at troubleshooting.

Power off your router, pull the plug for 1 min and power on again. This will clear the cache from your router. Then turn your TV box or Smart TV off, pull the plug for 1 minute and turn and back on. This will clear out all the old cache settings from your router and device and should provide a fresh connection.

Yes, our service is available everyone on earth with a Minimum 4.0 mbps Internet Service

If you are using a set-top box such as MAG or AVOV and have just set up your device with our service, you will need to perform a hard reset of your device. Simply power off your device, unplug your power cable and re-plug it in.

For Kodi, you will need to clear your cache. If unsuccessful, attempt a re-install of Kodi itself.

First, please check your network connection, reboot your router and device, and then try again.

Secondly, if your network connection is stable, please check whether your account is used on devices you have not subscribed to as you can can use more than 1 device at the same time so long as you subscribed to extra connections . Also if your network connection is stable, please check whether your account is paid and up to date.
Or banned do to misuse of our service

We strive to provide you with a high level of service at very discounted rates. So please keep this in mind first and foremost.

If a channel is down, we will do our best to restore that back to service.

Please use the guidelines below before reporting a channel:

• Stop and give it a couple of minutes. We reboot and swap channels when needed. The channel may be coming back.

• Is this happening on all channels? If it is, you need to check on your end.

• Reboot your devices and wait for 30 secs before turning them back on (STBs, Android Boxes, Routers, Cable modems).

• Make sure you are connecting using a LAN (Ethernet) cable to devices and not via Wifi.

If the link is not working, always check the link on PC using the VLC software. If it works it means that there is something wrong on your end.

When typing in your M3U link make sure you are not entering any space and you are not using your M3U link on other devices. Contact Us if the link does not work on your PC after troubleshooting.

We accept PayPal, VISA, MasterCard, Stripe, Bank Transfer

• Did you give us the correct MAC address?

• Is your Internet speed at the recommended minimum— 8 Mbps for HD channels—or higher?

• Is your device wired in (Ethernet) or is it connected wirelessly (WiFi or mobile data)? Ethernet will always be faster and more stable; use Ethernet, if you can.

• Are your device’s specs powerful enough to effortlessly handle live HD streaming?

• If you’re using an STB emulator did you follow the steps in our guide to Setup Android STB Emulator?

• If you’re using an STB emulator have you tried wiping your app’s cache then restarting your device?

• If you’re using an MAG box have you tried restarting your device?

• If you’re using an Android device/MAG box have you tried logging out then factory resetting your device?

• Have you double-checked the server portals we sent you in the activation e-mail?

• For the MAG box, we recommend that they use the older version.

NOTE: Please be informed that there is an ongoing blocking issue with MAG Box that is manufactured by Informir. Rest assured though that our technical team is hard at work in reviewing the issue further to help our valued subscribers be able to use the service with this device again.

In the meantime, we highly suggest doing a Factory Reset on the device and then disable Software Auto-Update and turn Beta off in Settings. Load the Firmware on its original or oldest version like v14.
If it still doesn’t work, we can cancel your service. Our customer’s satisfaction is most important to us.
Let us know how it goes from here so we can provide other troubleshooting steps you can try.

Since IPTV delivers international programming to your TV via the Internet, no satellite dish is required. Moreover, To qualify, you need a high-speed internet connection of at least 4.0 Mbps or higher. .

NO you’re not allowed to share with anyone. If need for family or kids or friends you must buy our multi package 1, 2, or 3  device connections

YES but please pay attention that 1 subscription can be used on multiple devices. But only if you subscribe to multiple devices , you must purchase a 1, 2, or 3 device connection package .

Yes you can we don’t restrict ips and we allow proxy or vpn’s ( you must know these can limit your streaming performances for better conectivity use your own network connected direct to ethernet cable not wireless ) if you would like to use a VPN choose a quality one wich offer dedicated ip for clients.

Our IPTV services can be accessed through most Devices like Smart TV sets (Samsung, Sony, LG…), all Android devices (STB, phones), Apple TV, iPhone, MAG box on STB Emulator App, Fire Stick. Simply you can download and use our own branded JADEIPTV App.

A VPN service is not required. but we at Jadeiptv strongly suggests you still consider the option of protecting your Internet connection with an anonymization service. This means that tracing would no longer be possible.

Your Subscription starts to be active from the moment you receive your activation credentials VIA your e-mail.

Yes, all our subscribers can have access to our EPG database and can watch with no extra cost.
Many applications will load our EPG automatically if you follow our tutorials. If in case you’re using an application that needs to add the EPG manually, please contact us and we will send you the unique EPG link related to your subscription.

Note: EPG doesn’t work for all channels/countries.

Please check whether your account is used on other devices.
Please note that 1 subscription can only be used on 1 device at the same time unless you have subscribed to a multi  device connection package, otherwise your account would be banned because of automatic security defense.

We only restore it 1 time. If your account is banned again after restoration please be aware it will be permanent.
If you abuse our service with using multiple devices for 1 subscription be aware we may permanently ban your subscription.

We say allow up to 12 hours but this is normally done within a few minutes most of the time. You will receive an email with your login crededials to put the IPTV on the device you choose to put it on.

If you are using a set-top box such as MAG or AVOV and have just set up your device with our service, you will need to perform a hard reset of your device. Simply power off your device, unplug your power cable and re-plug it in.

For Kodi, you will need to clear your cache. If unsuccessful, attempt a re-install of Kodi itself.

Please use the speed test server below to test your internet connection, Do this few times through the day. This will give you a good idea of overall internet speed available to you. A stable 4.0 Mbps is the minimum requirement. But keep in mind an unstable internet will cause issues. You can test this during your SPEED TEST , The lower the PING the more stable your connection will  be. Ideally the closer to ZERO the better. Please visit  http://www.speedtest.net/  to test your connection speeds.

Check if you entered your activation details correctly.

Check your network connection, reboot your router and device, and then try again.

If you have PC/Laptop, etc. connected to same internet network check if you are not overloading your network with downloading or watching movies, etc… on these devices.

Your Internet needs to be minimum 4 MBps Download and 4 Mbps upload speed this in most of the cases will be enough to watch satisfied , but our recommendation is to have very high internet speed with lan cable connected not Wireless.

Most important is that your internet to be stable and to have low latency ping when you run interent test speed,your ping should be lower then 5 usually when you have high ping you will have buffering issues, it means your internet not stable.

Reboot your devices and wait for 30 sec before turning them back on (STBs, Android Boxes, Routers, Cable modems)

Make sure you are connecting using a LAN (Ethernet) cable to devices and not via Wifi for your best connection.

If your network connection is no problem, please check whether your account is used on other devices.

Check if the device/app/program got the latest software and firmware updates.

Check the download speed on the actual device that is streaming our service, you may have 50mbs on your computer, but the device could be considerably slower, indicating a problem on your internal network.

Check for any high processor demanding applications running in the background that can be stopped, this is very important for low-end devices.

Try uninstalling and reinstalling your app/program, your activation will not be lost.

No, our servers work everywhere on earth whether you are in America , Europe, Asia, Australia, or Africa you should receive exactly the same performance, just so long as you have a stable connection.

Usually we are online in the chat . If not , issuing a ticket for account activation or technical support will get responded during working hours in North America time ( CDT ) , that’s usually within a couple of hours. Evenings and weekends may take us a little bit longer

We can not promise all channels are working properly due to Internet speed, Individual channel technical difficulties or if incompatible device/app/program is used.

Our service is compatible with most apps . We recommend using the JADEIPTV.COM branded App or the IPTV Smarters Pro app You can always change app if you don’t like them , or if you prefer to use another app. There are many to choose from depending on the device you choose to use.

Here are some of the most popular ones to choose from.   1) IPTV Smarters Pro app.   2) DUPLEXIPTV app.   3) GSE smart IPTV.   4) KODI   5)  SSIPTV app   6) TIVIMATE app   7) XCIPTV app

To install and use jadeIPTV, you need the following:

High-speed Internet connection (minimum or higher) at least 4.0 Mbps. A functioning Smart TV , PC , Laptops , MAC , MAG box , Android Box , Smart Phones , Avov box , OpenBOX , Fire Tv stick , Formuler box ETC

You need to use a MAC address (unique identifier code ) for connecting with any IPTV services. The MAC address always takes on the form 00:1A:79:XX:XX:XX

To connect your device, you need to follow the instruction steps given with your device. On all IPTV-Set Top Boxes you can find this directly on the sticker underneath the box.

Traditional satellite dish requires the customer to install a dish on their whereabouts. IPTV offers a unique solution for customers who are unable to satellite programming (due to no sight to the satellite or apartment with its limitations). IPTV provides higher quality and cheaper than traditional satellite service.

 Did you give us the correct MAC address?
Are you using a firewall, proxy or VPN? If so, our servers won’t allow you to connect if that ip was banned , restricted before.
Is your Internet speed at the recommended minimum 8 Mbps for HD channelsor higher?
Is your device wired in (Ethernet) or is it connected wirelessly (WiFi or mobile data)? Ethernet will always be faster and more stable; use Ethernet, if you can.
Are your devices specs powerful enough to effortlessly handle live HD streaming?
If you’re using an STB emulator did you follow the steps in our guide to Setup Android STB Emulator?
If you’re using an STB emulator have you tried wiping your apps cache then restarting your device?
If you’re using a MAG box have you tried restarting your device?
If you’re using an Android device/MAG box have you tried logging out then factory resetting your device?
Have you double-checked the server portals we sent you in the activation e-mail?
Mag boxes especially older models are unable to loat heavy data and will stuck when you try to load ( connect to portal ) stuck on yellow bar for more then 30 minutes . in this case we must remove content from your plalylist to make your box load you must contact us.