Here at jadeiptv.com we strive to answer all your questions in a timely manner but please be advised that we may not have the answer you are looking for in the time frame you need it but we will do our best to try as your satisfaction is extremely  important to us .
Rest assured that we have a team of knowledgeable professionals working around the clock to provide you with accurate and helpful information.
Therefore if we cannot give you the answer to your question we at jadeiptv.com WITH EXTREME HESITATION  may ask you to search the internet.
However, if you do find the information you need on the internet, we recommend verifying the source and accuracy of the information before taking action.
We promise your answer is out there.

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Thank you for choosing jadeiptv.com for all of your questions and concerns. We appreciate your trust in our services.

Internet Protocol Television (IPTV) uses Internet technology to send television programming to your TV. IPTV uses a broadband Internet connection for top international programming directly to your home without a satellite dish. Just connect your receiver to your IPTV Internet from the house and on your TV, then sit back and enjoy

To Gain seamless access to our top-notch IPTV subscription services across a wide range of many devices, including but not limited to Samsung,  and LG smart TVs, All Android devices, Apple TV, iPhone, iPad, MAG box, and Fire Stick, Fire Cube, Fire TV, Google TV, Formuler Z and others to facilitate easy viewing and absolute convenience.

Our service is compatible with most apps . We recommend using the JADEIPTV.COM branded App . You can always change app if you don’t like them , or if you prefer to use another app. There are many to choose from depending on the device you choose to use.

Here are some of the most popular ones to choose from.

#1  IPTV SMARTER PRO  app

#2 TiViMate app

#3 KODI app

Update:

• We find Kodi is not that great for IPTV as there are some better alternatives

• It might take so long to load your M3U on Kodi! depends on your package size

• Don’t use Kodi on old devices that have a low memory.

#4 XCIPTV app

#5 GSE Smart IPTV  app

#6 MYTVOnline+ IPTV Player

#7 DREAMONLINE PLAYER

#8 DUPLEX PLAY

#9 OTT Navigator app

#10 SIPTV app

Update:  We do not however recommend SIPTV app for SMART TV’s because that app is sometimes faulty and  it may need several attempts till you can successfully  complete the installation .
This recomendation is strictly for smart tv’s.

Your Subscription starts to be active from the moment you receive your activation credentials VIA your e-mail.

(Warning)  if you only payed for one device and we detect two or more being used at the same time you will be blocked and banned automatically by our system

Traditional satellite dish requires the customer to install a dish on their whereabouts. IPTV offers a unique solution for customers who are unable to satellite programming (due to no sight to the satellite or apartment with its limitations). IPTV provides higher quality and cheaper than traditional satellite service.

Yes Enhance your experience by adding extra connections to your subscription. Watch simultaneously on multiple devices! Currently, you can enjoy up to 4 concurrent streams For instance, a 3-connection subscription lets you stream on 3 devices at the same time.

(Warning)  if you only payed for one device and we detect two or more being used at the same time you will be blocked and banned automatically by our system

NO  you’ are not allowed to share with anyone. If need for family or friends you must buy our multi package 1, 2, 3 or 4  device connections.

(Warning)  if you only payed for one device and we detect two or more being used at the same time you will be blocked and banned automatically by our system

Yes you can we don’t restrict isp’s and we allow proxy or VPN’s ( you must know these can limit your streaming performances for better conectivity use your own network connected direct to ethernet cable not wireless ) if you would like to use a VPN choose a quality one which offer dedicated ip for clients.

Yes, IPTV is perfect for people who live in an apartment! IPTV works well everywhere with high-speed internet, including apartment buildings or high-rise buildings, where  a satellite TV dish cannot be installed at your home. Often travelling? Take the IPTV, and watch your favourite programs on the go or at the temporary destination.

A VPN service is not required. but we at Jadeiptv.com strongly suggests you still consider the use of a VPN protecting your Internet connection with an anonymization service. This means that tracing would no longer be possible.

(NOTE: If buffering or freezing occurs constantly you may require a VPN as you internet provider may have blocked you from IPTV services. A VPN pointed to a different location may very well fix the issue)

Unplug your TV from the wall, as well as your router for 1 Minute, and upload your M3U file or m3u URL again to the SIPTV website and that should fix it.
NOTE: Remember to Use the delete playlist option first, then try adding playlist again.

“NOTE” We do not however recommend SIPTV app for SMART TV’s because that app is sometimes faulty and  it may need several attempts till you can successfully  complete the installation .
This recomendation is strictly for smart tv’s. and we recomend trying a different media player. Example IPTV SMARTERS PRO,  GSE SMART IPTV, TIVIMATE, or XCIPTV

Yes, we have EPG (Electronic Program Guide).

Please Note: EPG doesn’t work for all channels/countries. or on some media players and/or devices

You need to use a MAC address (unique identifier code ) for connecting with any IPTV services. The MAC address always takes on the form 00:1A:79:XX:XX:XX

To connect your device, you need to follow the instruction steps given with your device. On all IPTV-Set Top Boxes you can find this directly on the sticker underneath the box.

Our services use the latest H264 technology, offering the best compression and quality. The IPTV stream sizes are roughly around 8 Mbit. However when changing channels the H264 protocol may bounce higher slightly to begin showing the picture, this is why a 25 Mbit minimum internet connection speed .  Keep in mind that IPTV services have been well known to work with 8.0 Mbps without issue.

Please use a speed test server

https://www.speedtest.net/ to test your internet connection, Do this few times through the day. This will give you a good idea of the overall internet speed available to you. A stable minimum 8.0 Mbps is the minimum requirement.

But keep in mind an unstable internet will cause issues. You can test this during your SPEED TEST , The lower the PING the more stable your connection will  be. Ideally the closer to ZERO the better.

We say allow up to 12 hours but this is normally done within a few minutes most of the time. You will receive an email with your login crededials to put the IPTV on the device you choose to put it on.

Please perform a restart on your equipment as your first attempt at troubleshooting.

Power off your router, pull the plug for 1 min and power on again. This will clear the cache from your router. Then turn your TV box or Smart TV off, pull the plug for 1 minute and turn and back on. This will clear out all the old cache settings from your router and device and should provide a fresh connection.

Yes, our service is available everyone on earth with a Minimum 25mbps but most services have been known  run on 4.0 mbps Internet Service in some cases.

Please check your network connection, reboot your router and device, and then try again.

Secondly, if your network connection is stable,( A lower ping during a speed test is a more stable connection ). Please check whether your account is used on devices you have not subscribed to as you can can only use more than 1 device at the same time so long as you subscribed to extra connections . Also if your network connection is stable, please check whether your account is paid and up to date.
Or banned do to misuse of our service

We strive to provide you with a high level of service at very discounted rates. So please keep this in mind first and foremost.

If a channel is down, we will do our best to restore that back to service.

Please use the guidelines below before reporting a channel:

• Stop and give it a couple of minutes. We reboot and swap channels when needed. The channel may be coming back.

• Is this happening on all channels? If it is, you need to check on your end.

• Reboot your devices and wait for 30 secs before turning them back on (STBs, Android Boxes, Routers, Cable modems).

• Make sure you are connecting using a LAN (Ethernet) cable to devices and not via Wifi.

If the link is not working, always check the link on PC using the VLC software. If it works it means that there is something wrong on your end.

When typing in your M3U link make sure you are not entering any space and you are not using your M3U link on other devices. Contact Us if the link does not work on your PC after troubleshooting.

We accept PayPal, VISA, MasterCard, Stripe, Bank Transfer

• Did you give us the correct MAC address?

• Is your Internet speed at the recommended minimum— 8 Mbps for HD channels—or higher?

• Is your device wired in (Ethernet) or is it connected wirelessly (WiFi or mobile data)? Ethernet will always be faster and more stable; use Ethernet, if you can.

• Are your device’s specs powerful enough to effortlessly handle live HD streaming?

• If you’re using an STB emulator did you follow the steps in our guide to Setup Android STB Emulator?

• If you’re using an STB emulator have you tried wiping your app’s cache then restarting your device?

• If you’re using an MAG box have you tried restarting your device?

• If you’re using an Android device/MAG box have you tried logging out then factory resetting your device?

• Have you double-checked the server portals we sent you in the activation e-mail?

• For the MAG box, we recommend that they use the older version.

NOTE: Please be informed that there is an ongoing blocking issue with MAG Box that is manufactured by Informir. Rest assured though that our technical team is hard at work in reviewing the issue further to help our valued subscribers be able to use the service with this device again.

In the meantime, we highly suggest doing a Factory Reset on the device and then disable Software Auto-Update and turn Beta off in Settings. Load the Firmware on its original or oldest version like v14.
If it still doesn’t work, we can cancel your service. Our customer’s satisfaction is most important to us.
Let us know how it goes from here so we can provide other troubleshooting steps you can try.

Since IPTV delivers international programming to your TV via the Internet, no satellite dish is required. Moreover, To qualify, you need a high-speed internet connection of at least 4.0 Mbps or higher. .

No, our servers work everywhere on earth whether you are in America , Europe, Asia, Australia, or Africa you should receive exactly the same performance, just so long as you have a stable connection.

Please check whether your account is used on other devices.
Please note that 1 subscription can only be used on 1 device at the same time unless you have subscribed to a multi  device connection package, otherwise your account would be banned because of automatic security defense.

We only restore it 1 time. If your account is banned again after restoration please be aware it will be permanent.
If you abuse our service with using multiple devices for 1 subscription be aware we may permanently ban your subscription.

If you are using a set-top box such as MAG and have just set up your device with our service, you will need to perform a hard reset of your device. Simply power off your device, unplug your power cable and re-plug it in.

For Kodi, you will need to clear your cache. If unsuccessful, attempt a re-install of Kodi itself.

Check if you entered your activation details correctly.

Check your network connection, reboot your router and device, and then try again.

If you have PC/Laptop, etc. connected to same internet network check if you are not overloading your network with downloading or watching movies, etc… on these devices.

Your Internet needs to be minimum 8 MBps Download and 4 Mbps upload speed this in most of the cases will be enough to watch IPTV , but our recommendation is to have very high internet speed with lan cable connected not Wireless.

Most important is that your internet to be stable and to have low latency ping when you run interent test speed,your ping should be lower then 5 usually when you have high ping you will have buffering issues, it means your internet not stable.

Reboot your devices and wait for 30 sec before turning them back on (STBs, Android Boxes, Routers, Cable modems)

Make sure you are connecting using a LAN (Ethernet) cable to devices and not via Wifi for your best connection.

If your network connection is no problem, please check whether your account is used on other devices.

Check if the device/app/program got the latest software and firmware updates.

Check the download speed on the actual device that is streaming our service, you may have 50mbs on your computer, but the device could be considerably slower, indicating a problem on your internal network.

Check for any high processor demanding applications running in the background that can be stopped, this is very important for low-end devices.

Try uninstalling and reinstalling your app/program.

Usually we are online in the chat . If not , issuing a ticket for account activation or technical support will get responded during working hours in North America time ( CDT ) , that’s usually within a couple of hours. Evenings and weekends may take us a little bit longer

We can not promise all channels are working properly due to Internet speed, Individual channel technical difficulties or if incompatible device/app/program is used.

 Did you give us the correct MAC address?
Are you using a firewall, proxy or VPN? If so, our servers won’t allow you to connect if that ip was banned , restricted before.
Is your Internet speed at the recommended minimum 8 Mbps for HD channelsor higher?
Is your device wired in (Ethernet) or is it connected wirelessly (WiFi or mobile data)? Ethernet will always be faster and more stable; use Ethernet, if you can.
Are your devices specs powerful enough to effortlessly handle live HD streaming?
If you’re using an STB emulator did you follow the steps in our guide to Setup Android STB Emulator?
If you’re using an STB emulator have you tried wiping your apps cache then restarting your device?
If you’re using a MAG box have you tried restarting your device?
If you’re using an Android device/MAG box have you tried logging out then factory resetting your device?
Have you double-checked the server portals we sent you in the activation e-mail?
Mag boxes especially older models are unable to loat heavy data and will stuck when you try to load ( connect to portal ) stuck on yellow bar for more then 30 minutes . in this case we must remove content from your plalylist to make your box load you must contact us.

Streaming television without downloading anything is perfectly legal in many countries. However, it is important for end users to conduct thorough research on the laws and regulations regarding streaming in their respective countries to avoid any legal repercussions. It is worth noting that Jadeiptv.com cannot guarantee the legality of streaming in your specific location, as laws may vary drastically from one country to another. Therefore, it is always recommended to consult with a legal expert or authoritative body to ensure that your actions are permitted by the law.

Free trials are bad because they don’t last long enough to allow you to get the full sense of a service. In order to truly experience a service you will need to try them for at least 2 weeks. 2 weeks allows you to see how the service runs during big live events, sports and PPV. You can’t get a sense of a service in 24 hours. Also, free trials can clog up a service with traffic from free trial users causing slowdowns for paying users and paying users don’t want anyone to slow their service down.

Some customers are having trouble watching European events. Try to use VPN from a non European country. Anyone is having trouble watching service, please try the following standard procedure below.
Be sure to try ALL of the steps, including checking on a mobile device if you really want to fix the problem!

Standard Procedure:

Check your internet speed on www.speedtest.net Make sure your internet speed is adequate.
Check that your username and password is entered correctly. It’s case sensitive!
Check the service on your Phone or iPad , Tablet or any other devices than the one you are having issues with using the IPTVSmarters Pro app; aor the app of your choice. Try with WiFi ON and WiFi OFF. If it works on your phone something may me wrong with your device.
Try with VPN on and VPN off. Try a different, far away country for VPN. Your ISP could be blocking an entire region.
Refresh your app
Clear data and cache and log in again. Yes you MUST CLEAR THE DATA AND CACHE!
Try a different app
Download a fresh app from the website
Reset your modem and router and your device

We highly advise you to avoid using certain email providers such as Verizon.net, Att.net, SBC Global, Comcast, and others. This is because these email providers may be blocked by some email services and may compromise your message delivery. This can lead to frustration on your part especially when your intended recipient does not receive your message. Additionally, these email providers are often associated with a higher risk of spam and phishing attempts which can compromise your online security.

So, it is best to choose a reputable and reliable email provider to ensure that your messages are delivered properly and securely. There are many email services available that are safe, secure, and widely supported, such as Google’s Gmail, Microsoft’s Outlook, and Apple’s iCloud mail. With these options, you can confidently send your messages and expect them to be delivered without any issues.

Remember, choosing the right email provider is an important step in ensuring your online security and message delivery. So, take the time to research and choose a trusted provider and you won’t have to worry about your messages not being received or your security being compromised.